Method 1: Reverse from the Pick Ticket

•  Open the Pick Ticket you want to reverse the pre-authorization for. 

•  Click the Pre-Auth Reversal icon to reverse the transaction.

Method 2: Reverse from Customer Credit Card History

•  Navigate to Customer Master and search for the customer you want to process. 

•  Click the Credit Card icon.

•  In the Credit Card screen, click History. 

•  Select the transaction you want to reverse.(1)

•  Click the Auth. Reversal icon to complete the reversal process.(2)